Wednesday,
April 16

 

FAQ/Troubleshooting Guide


I'm having trouble logging in.

  • Please double-check your username and password. We can look up your username for you, and reset your password if necessary. Email us at contact@plazadearmastx.com.


My computer won't stay logged into the site/I have to log in again when I get the email and click on a story.

  • If you want to stay logged in to PdA after you've navigated away from the site, we recommend:
  1. Use a browser other than Safari
  2. Check "Remember Me" when you log in
  3. Do not close your browser
  4. Make sure cookies are not disabled
  • You will still need to log in again if you close your browser and/or shut down your computer. If the problem persists, please email us at contact@plazadearmastx.com.


I'd like to cancel my monthly subscription.

  • Log into your Plaza de Armas account and click on My Accounts in the lower right-hand corner. Select cancel. If you subscribed via PayPal you can also log directly into your PayPal account and follow the site's instructions for canceling the automatic recurring payment. This will automatically cancel your subscription. PLEASE NOTE: Unsubscribing from the daily email will not cancel your subscription.


I'd like to unsubscribe from the daily or weekly email.

  • Click the red "UNSUBSCRIBE" button at the bottom of the email. PLEASE NOTE: This will not cancel your subscription to PdA.


I changed my credit-card/profile info with PayPal, and now I'm being charged twice a month for my subscription.

  • Please log into your PayPal account and follow the site's instructions to cancel the original subscription. Email contact@plazadearmastx.com with your subscriber information and we will refund any duplicate charges.


I want to share a PdA story with a friend who's not a subscriber.

  • You can share PdA stories via the Bookmark bar at the bottom of each article, where you'll find tools for Disqus, Facebook, Twitter, and more. You can also copy/paste the entire story into an email. Please include a short sentence encouraging your recipient to subscribe, with a link to our homepage. Thanks for spreading the word!


Do you accept freelance submissions?

  • We do not currently accept unsolicited stories, but if you're interested in writing for PdA, please email Elaine Wolff, ewolff@plazadearmastx.com. Include a link to published work, a short bio, and two sample story pitches. Ditto for column proposals, but include three sample columns.


I'm interested in advertising with PdA.

  • Please contact our advertising director, Phillip Kent, at pkent@plazadearmastx.com.

If we didn't answer your question, please email us at contact@plazadearmastx.com. Thank you for subscribing to PdA!




 
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